Privacy Policy

Privacy Policy

Introduction

Welcome to https://what-to-feed-birds-in-autumn.feedersandmore.co.uk (hereafter referred to as “What to Feed Birds in Autumn,” “the Company,” or simply “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information we receive from our users when they interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://what-to-feed-birds-in-autumn.feedersandmore.co.uk.
  2. All associated mobile applications and services.
  3. Any third-party integrations or plugins accessible through our platform.
  4. Interactions between users and our content, including but not limited to user comments, reviews, and feedback.

Please note that this policy does not extend to external websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You create an account and use our applications or services as an authorized user.
  2. You visit our websites linked to this Privacy Policy.
  3. You subscribe to receive communications, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data from users to enhance their experience and provide tailored services. The categories of data we gather include:

  1. Account Information: This includes user names, email addresses, passwords, and account settings.
  2. Payment Information: Credit or debit card details, payment history, and billing addresses are securely stored for transaction processing.
  3. Financial Information: We may collect banking information for direct payments, but this is handled by secure third-party payment processors.
  4. Purchase Information: Details about products or services bought from us, including quantities, purchase dates, and prices.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers (if provided).
  6. Location Data: Information about your geographical location when you interact with our services.
  7. Feedback and Reviews: Content and ratings submitted by users through surveys, feedback forms, or product reviews.
  8. Social Media Information: If you choose to connect our services to your social media accounts, we may access your public profile information.
  9. Product Information: Details about products viewed, added to carts, or purchased on our website.

We collect this data through various methods: user input forms, account creation processes, payment gateways, analytics tools, and automated technologies like cookies and device identifiers. Additionally, third-party services may share personal data with us for specific purposes, always in accordance with their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and gain insights into user behavior through analytics. Cookies are small text files stored on your browser or device:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as enabling page navigation.
  2. Preference Cookies: They remember your settings and preferences, like language selection.
  3. Analytics Cookies: Used to collect aggregated data about site usage and user behavior, helping us improve our services.

Users have control over non-essential cookies through our Cookie Manager, where you can manage or opt out of specific cookie categories.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. When data is no longer needed for these purposes, we implement secure deletion or anonymization procedures to ensure your privacy. Our retention periods are as follows:

  1. Account information: As long as your account remains active.
  2. Purchase history: Typically 7 years for record-keeping and tax purposes.
  3. Financial data: Up to 6 years post-transaction, as required by financial regulations.
  4. Communication records: 12 months or as necessary for customer support.
  5. Analytics data: Until aggregated and anonymized, after which it is securely deleted.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  1. Encryption of communication channels and data storage.
  2. Employing secure third-party processing partners who adhere to strict privacy standards.
  3. Regularly updating our security protocols to adapt to emerging threats.
  4. Limiting access to personal data to authorized employees on a need-to-know basis.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: The right to request access to and receive a copy of your personal data held by us.
  2. Rectification: The right to correct or update inaccurate or incomplete personal data.
  3. Erasure/Right to be Forgotten: The right to request the deletion of your personal data, subject to legal exceptions.
  4. Restriction: The ability to limit the processing of your personal data under certain circumstances.
  5. Portability: The right to receive your personal data in a structured, commonly used format.
  6. Objection: Opposing or withdrawing consent for the processing of your data, where applicable.
  7. Non-Discrimination: The right not to be subject to automated decision-making processes that significantly affect you.
  8. Data Portability/Data Transfer: In some jurisdictions, you have the right to transfer personal data from one controller to another.

To exercise these rights, please contact our privacy team at your earliest convenience. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any privacy-related inquiries, including unsubscribe requests, data access, or questions, please contact us:

We are committed to addressing any concerns you may have regarding your privacy and data protection.